Job Responsibilities: 1. Complaint Management Handle customer complaints related to banking services, credit cards, service issues, and regulatory compliance Act as the escalation point to ensure timely and effective resolution of complex cases 2. Customer Engagement Communicate with customers via phone, email, and in person to understand concerns and provide solutions Maintain professionalism and empathy while managing challenging interactions 3. Analysis and Reporting Prepare reports on complaint trends, root causes, and resolution outcomes for internal stakeholders Identify recurring issues and recommend improvements to processes and service delivery 4. Cross-Functional Collaboration Coordinate with internal teams (e.g., Compliance, Operations, Customer Service) to resolve systemic issues Liaise with regulatory bodies and external parties when necessary to ensure proper complaint handling 5. Continuous Improvement Support the enhancement of complaint management procedures and service standards Keep abreast of industry trends and regulatory updates to ensure ongoing compliance and service excellence Interested applicants may email resume to [email protected] Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) #J-18808-Ljbffr RECRUIT EXPRESS PTE LTD
...Job Description Job Description Why Youll Love this Registered Behavior Technician Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transformfamilies and the community? Embark on a rewarding career...
...of our healthcare clients. Our 4 offices in PA, NJ, and DE is home to 450 employees and that serve over 100 clients. Our team has... ...Requirements: Requirements: Experience with home health medical billing procedures and terminologies- MINIMAL 1 YEAR Excellent interpersonal...
Job Description: Home Infusion Registered Nurse Purpose Statement Home infusion... ...Preferred area of expertise to include pediatrics and adult medical care. Responsibilities... .... Work Environment This position travels to the patients home or other clinical...
...Our Store Managers are instrumental to the success of our retail store operations! Store Managers create outstanding shopping environments... ...workforce management tool to achieve the weekly allocated labor target while maintaining compliance with all local, state and federal...
...ingenious ideas, compelling copy, and visionary designs that command attention and leave people wanting more? We're on the hunt for a creative mastermind with a knack for both clever concepts and exceptional execution. You excel at developing big ideas and translating them...