Agent Job at The State of Kansas, Shawnee, KS

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  • The State of Kansas
  • Shawnee, KS

Job Description

Important Recruitment Information for this vacancy:

Job Posting closes: 05/24/2025

Supporting Documents Uploaded By: 05/25/2025

Agency Information:

Kansas Department of Revenue

Revenue Recovery

Topeka, Kansas

Upon completion of training and any other requirements the selected candidate may be eligible to work remotely from their home.

About the Position:

Who can apply: External (anyone can apply)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 8:00 AM - 4:30 PM; Monday - Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: KDOR

Compensation:

Hourly Pay: $21.13

Employment Benefits:

  • Comprehensive medical, mental, dental, vision, and additional coverage
  • Sick & Vacation leave
  • Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
  • Paid State Holidays (designated by the Governor annually)
  • Employee discounts with the STAR Program
  • Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary:


This position is a Revenue Recovery agent. This position is responsible for resolving the most complex tax accounts that require the use of legal remedies to resolve the delinquency, which include but are not limited to: tax warrants, bank levies, wage assignments, garnishments, pay plans, and asset seizures. Responsible for determining the best and most appropriate methods and tools used in the resolution of delinquent tax debts. A high degree of analysis and independent judgement is required as the work is diverse, specialized and technical. A high level of professionalism is expected as daily contact is made with taxpayers and other professionals such as certified public accountants (CPAs), attorneys, district court officials, Sheriff Officers, local law enforcement, Kansas Department of Revenue (KDOR) legal staff, etc. Responsibilities include planning, directing, and coordination of assignments for all staff and outside entities involved in delinquent tax collection with regards to asset seizures. Responsible for making decisions in the field regarding asset seizure activities ensuring that actions comply with statutory authority and ensuring that KDOR staff, law enforcement, 3rd party contractors, are kept at minimum risk. This position is eligible for telework.

Candidates working from home must have access to stable high speed internet services with download/upload and latency speeds to support our systems. If candidate prefers to work in the office, this position is based out of the Topeka office.


Qualifications:

Education: High school diploma or equivalent.



Minimum Qualifications: One year of experience in providing direction necessary to implement the objectives of an agency, program or organizational unit. Education may be substituted for experience as determined relevant by the agency.

License & Certifications: Incumbent is required to have and maintain a valid driver's license to perform the essential functions of this position.



Preferred Experience: At least one year's experience utilizing the internet creating documents in Word or Word Perfect, creating Excel spreadsheets and an email package. Collections or previous management experience is preferable. Customer service entailing the establishment of mutual agreements and holding someone accountable for those agreements. Communicating factual information and ideas orally and in writing, dealing with people in an impartial manner, retaining self-control in stressful situations and establishing working relationships with the public. Experience in making determinations based upon laws, ruling, precedents and reference materials. Possess the following competencies: Achievement Motivation, Information Seeking, Interpersonal Understanding, Self Confidence, Organizational Commitment, Flexibility, Self Control. Good personal time-management skills, knowledge of and an ability to interpret Kansas tax statutes, good understanding of KDOR's accounting software (Astra Tax Processing (ATP) and ACM) and an ability to effectively work in those systems, process payments with vouchers, solid understanding of payment options, an ability to negotiate and maintain payment agreements, and to effectively use the Policy Library, Lotus Notes and SharePoint. Able to form sensible conclusions based upon relevant information, apply guidelines to individual situations, ability to establish and maintain working relationships with the public, clients and fellow employees. Ability to detect and explain errors, irregularities and violations.

Preferred Skills: Proofreading, editing, attention to detail, Word, Excel, PowerPoint, Access, Outlook, and MS Teams.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

Recruiter Contact Information:

  • Email : [email protected]
  • Phone : (785) 296-3077
  • Mailing Address : Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

  • First Sign in or register as a New User .
  • Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
  • Upload required documents listed below for the Careers> My Job Applications page.
  • Start your draft job application , upload other required documents, and Submit when it is complete.
    • Manage your draft and submitted applications on the Careers> My Job Applications page.
  • Check your email and My Job Notifications for written communications from the Recruiter.
    • Email – sent to the Preferred email on the My Contact Information page
    • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov : “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"


Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page:

  • DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application:

  • Resume
  • Cover Letter

Helpful Resources at jobs.ks.gov : “How, What, & Where do I Upload Documents”

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.


Reasonable Accommodation Policy Statement:
The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Temporary work, Part time, For contractors, Local area, Work from home, Monday to Friday,

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