Job Description

We are looking for an experienced Account Manager or Client Executive to manage and grow a strategic account in the retail and e-commerce space. The role requires deep understanding of how digital marketplaces and retail ecosystems operate, as well as proven experience in managing client relationships or business development within this domain.

Responsibilities

Client relationship management and growth: manage assigned client relationships across retail and CPG.

Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client

Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos

Qualifications

· Bachelor’s degree minimum and preferably post-graduate degree or MBA

Key Experience Requirements

1. Industry Background

Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.

Ideal candidates will have experience working for well known Retail/CPG companies at a corporate level client facing role, or alternatively from a BPO or professional services firms who have managed or sold into retail and CPG clients are also a good fit.

1. Domain Understanding

Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including:

Seller and buyer journeys

Product cataloging and content management

Fulfillment, logistics, and customer experience operations

Marketplace analytics, digital merchandising, and pricing strategies

Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.

1. Type of Experience

Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.

Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.

Preference for those who have worked directly with business or operations leaders (not just IT or procurement).

Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).

Soft Skills & Attributes

Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.

Consultative approach to identifying growth opportunities and shaping value propositions.

Ability to collaborate across delivery, analytics, and transformation teams to drive account growth.

Passion for understanding consumer behavior, digital commerce trends, and retail innovation.

Not Looking For

Candidates whose experience is primarily in technology product or software solution sales (e.g., SaaS, ERP, or IT consulting) without exposure to retail or e-commerce operations.

Pure IT delivery or engineering profiles without client-facing experience.

Flexible work from home options available.

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