Job Description

The Donor Collections Manager supervises fixed sites to ensure successful collection events. The manager supervises all Fixed Site Leads and staff to assure they are in compliance with all regulatory standards, collecting the optimal procedures from donors, and providing an amazing donor experience.

Responsibilities

Fixed Site Management: Responsible for all activities required to have a successful collection event; ensure that all fixed sites operate safely, smoothly and efficiently; actively plans, prioritizes, and reviews scheduled blood drives to assure appropriate equipment and number of staff required are scheduled, and communicating as needed to assure successful collections

Collections Compliance: Ensures departmental compliance with all company SOPs and policies and external regulatory requirements, including all federal, state, and local regulations and all accrediting organizations

Continuous Improvement: Recognizes and reports errors through the Blood Center's Continuous Quality Improvement Program. Ensures all staff maintain a low CQI error rate.

Supervision & Coaching Employees : Supervises department staff. Assists staff with problem-solving and conflict resolution as needed. Takes appropriate disciplinary action for infractions of policy. May counsel, suspend, and recommend termination according to established policy. Interviews applicants and recommends for hire.

Qualifications

Medical Assisting certification required; Phlebotomy certification preferred

3-5 years' experience in healthcare and/or a blood center required

3+ years' experience in practice management preferred

Must be competent in TRIMA

Demonstrated ability to follow SOPs and maintain low error rate

Excellent ability to understand and use software relevant to this position

Ability to handle difficult situations and persons tactfully and professionally

Able to plan, schedule, and direct work of others

Able to work well with a diverse group of people

GREAT Benefits:

• Generous health coverage with a low deductible of $500.00
• Fitness/Gym Membership- Up to $25/month reimbursement for membership to fitness center of employee's choice
• Retirement Plan
• Discount programs- Tickets, cell phone plans, car rentals, car dealerships, private insurance plans, restaurants, etc.
• Employee Assistance Program- Provides 5 free off-site therapy sessions to employees and/or their families each year
• Life Insurance Coverage -Employer paid and one years' salary coverage

HCSC is proud to be an EEO Employer

Job Tags

Similar Jobs