Job Description

Business Analyst

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit gong.io.

At Gong, we aim to unlock reality to help people and companies reach their full potential. As a business analyst on our professional services team, you'll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers' revenue teams. You'll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who's passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company.

We are seeking someone in one of the following locations: San Francisco, Salt Lake City, Austin, Chicago, or NYC.

Responsibilities

• Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity.
• Forecast work and allocate program resources with customer buy-in
• Ensure program deliverables meet the highest quality standards
• Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization.
• Conduct and coordinate meetings onsite and remotely in alignment with Gong's professional services methodology
• Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches.
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
• Identify, document, and proactively mitigate program risks
• Ideate and develop new program deliverables that elevate the team process through measurable outcomes.
• Contribute to practice development initiatives

Qualifications

• Bachelor's degree in business, economics, analytics, or a related field (or equivalent experience)
• Strong Excel skills pivot tables, lookups, charts, and comfort with large datasets
• Exposure to or experience with project management methodologies (school, internships, or work experience)
• Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with enterprise executives at large companies.
• A curious mindset, strong attention to detail, and a passion for solving problems with data
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
• Willingness to travel.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $73,800-$100,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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