Job Description

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them.

In partnership with our client, a leading global device manufacturing company, we are actively searching for Sr Level Call Center Support to deliver on our commitment to serve patients.

Responsibilities

• Place outbound calls to customers as instructed by the client
• Take inbound phone calls from customers
• Triage needs of customers
• Provide in depth customer support
• Handle customers escalated from other call center agents

Qualifications

• High school diploma or equivalent
• Prior customer service experience required
• Experience scheduling with customers required
• Working knowledge of the medical/hospital setting required
• Experienced handling escalated/unsatisfied customers required
• Use of SAP and Salesforce (preferred)
• Working knowledge of Microsoft office: Outlook, Excel, Microsoft Word

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

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