Job Description

Job Description

Job Description

NorthStar Memorial Group is seeking a Cemetery & Funeral Home Office Manager at Valley of the Temples Memorial Park & Hawaiian Memorial Park Mortuary in Kaneohe & Honolulu, HI, on the beautiful Island of Oahu. Join our Oahu Leadership Team, which consists of the Managing Partner of Operations and the Managing Partner of Family Service. You will work directly with them and the Cemetery Superintendent, Funeral Home Managers at our two Funeral Homes. You will have a team of administrative support specialists who will be looking to you for leadership and your example. You and your team will support our care teams who serve our client families, as well as support our teams who work tirelessly to advise and facilitate clients' planning and protecting their families now and in the future. We Care, We Comfort, and We Plan, and never stop. With a collaborative team structure, each management team member has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us. We set fair and achievable goals, ensuring every member contributes to our growth and success. Our team is ever-growing, dedication is valued, potential is recognized, and ethical leadership is celebrated.

Responsibilities

• Support the Managing Partners, Cemetery Caretaker, Supervisors, Funeral Home Managers (in combo facility) & stand-alone Funeral Home, & Byodo-In Temple and Gift Shop, all to ensure objectives are met while maintaining a high standard of ethics and meeting budgetary requirements.
• Coordinate the processing of orders and the control of storage inventory for vaults and markers
• Partner with the Grounds/Maintenance Department to ensure the processing of installation orders
• Consistently communicate with families upon requests being completed
• Hire and train staff to follow business processes
• Motivate location staff to ensure service is above and beyond client expectations

Qualifications

• 3+ years of experience in an administrative management role
• Experience in the funeral & Cemetery Industry preferred
• Proficient computer skills, including HMIS and MS Office
• Excellent communication skills
• Professional demeanor and service-oriented attitude
• Effective leadership skills and the ability to inspire others in their roles and tasks
• This is NOT a REMOTE position.

Compensation

• $55,000 -$70,000/yr. Pay is commensurate with experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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