Job Description

Location:  

Springfield, IL, US, 62701

Job Requisition ID:  44977

Agency: Department of Children and Family Services
Class Title:PUBLIC SERVICE ADMINISTRATOR - 37015 (PSA, OPT1) 
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None 
Closing Date/Time:03/27/2025
Salary:Anticipated Starting Salary: $7,966-$9,966/month
Job Type:Salaried
Category:Full Time 
County:Sangamon
Number of Vacancies:1
Plan/BU:None

PUC: 90696160

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED  Resume/Curriculum Vitae (CV)to the MY DOCUMENTSsection of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Statewide Retention Manager. Under administrative direction, this position will manage and administer the Department’s statewide Employee Retention Program. The position will review DCFS recruitment and retention processes and enhancements, conducting regular and systematic audits of current onboarding and offboarding processes for newly hired or separating employees. This position will identify areas for improvement in onboarding and offboarding processes to ensure a smooth transition for employees and reduced administrative burdens. Additionally, the position will benchmark current processes against industry best practices and state/federal regulations to ensure compliance and effectiveness. Finally, this position will review and conduct surveys to gather data on the employee experience, with an eye towards the creation of new innovations, policies, processes, training, or other efforts to improve the employee experience and increase retention. This position provides a great opportunity for an organized, detail-oriented person focused on ensuring the Department effectively retains talented staff to support the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Statewide Retention Manager.
• Drives or travels to various locations to conduct or attend “stay interviews” with current employees to learn about their experience as a DCFS employee and receive suggestions for creating a better employee experience.
• Coordinates the functions of the employee retention program with statewide DCFS and CMS resources to improve employee experience processes.
• Coordinates the Department’s new hire orientation efforts.
• Monitors the heartbeat of the agency employee experience and engagement programs statewide by encouraging surveys, collaborative peer-to-peer discussions, meetings, and other creative, innovative employee retention efforts.
• Serves as a liaison with CMS regarding overall State of Illinois Employee Retention programs to share ideas and troubleshoot problematic areas.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college.
• Requires three years of progressively responsible administrative experience in a public or private organization in the field of human resources.

Preferred Qualifications

• Prefers three years of professional experience conducting or supervising an employee retention program in a public or business organization.
• Prefers three years of professional experience in the development and implementation of policies and procedures relative to employee recruitment and/or retention in a public or business organization.
• Prefers three years of professional experience conducting quality assurance activities in a public or business organization.
• Prefers completion of a bachelor’s degree in human resource management, business administration, or a business-related field.
• Prefers 3 years of professional experience serving in a liaison capacity in a public or business organization.

Conditions of Employment

1. Requires the ability to pass a background check.
2. Requires the ability to travel in the performance of duties. Requires appropriate, valid driver’s license.
3. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours:Monday-Friday 8:30am-5:00pm 
Work Location:406 E Monroe St, Springfield, Illinois, 62701 
Agency Contact: [email protected]
Posting Group:Employee Services 

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Revolving Door:

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this
position.  As a result, the employee should be aware that if offered non-State employment during 
State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive 
Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

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