Job Description

Ace Concepts Inc. is a local business consulting firm trained to create, develop, and execute communication-focused promotional outreach campaigns for an influential, national client. Our passionate & driven Client Service Representatives team works together in an entrepreneurial, fast-paced environment to produce dynamic promotional outreach campaigns providing our clients with increased brand awareness in hard-to-reach markets. The fundamental key to our success has been our top-notch, forward-thinking Client Service Representative team working the frontlines of our direct promotional outreach campaigns. As a result, we have a high demand from our clients to expand rapidly.

Client Service Representative Key Responsibilities:

• Help craft and execute all promotional outreach campaigns for surrounding communities
• Facilitate all customer engagement through strong relationship-building, consultative communications techniques, and active-listening skills
• Proactively monitor and identify potential product and service risks and provide real-time feedback to the client for improvement
• Create training material for newly onboarded employees and update when needed with the products, services, and promotional information
• Communicate and engage with customers in local markets to drive brand awareness and increase market share for our clients 

Experience Needed for Client Service Representatives:

• Previous experience in a communications-centric role 
• Prior experience working in an accelerated and entrepreneurial team environment
• Knowledge of basic communications techniques and promotional outreach strategies
• Proven track record of establishing long-lasting, positive client relationships

Education & Qualifications:

• Bachelor's Degree in Communications or 2-3 years of customer success or client relations experience
• Experience working hands-on with clients or customers
• Excellent written and verbal communication skills
• High energy, self-motivated, driven, and dynamic personality
• Confident, with strong interpersonal skills and a genuine team player

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