Job Description:
* Manage customer service work orders and projects from initiation to completion, ensuring timely execution, material procurement, and invoicing.
* Troubleshoot and resolve control-related tickets while verifying compliance with design and specifications.
* Navigate Smart Building industry trends
* Coordinate with technicians, holding all stakeholders accountable to scope, budget, and timelines.
* Maintain strong customer relationships through quality evaluation.
* Manage reporting, data tracking, and system updates
Requirements:
* Bachelor's Degree is preferred
* 2+ years of HVAC technical or customer service experience
* Must have experience communicating with vendors and customers
* Experience with Niagara software, NexRev, Novar, HVAC controls, and building management system (BMS) operation
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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