Job Description

Step into the Role of Customer Solutions Consultant

Are you ready to tackle client challenges head-on in a robust industrial distribution environment? Enhance your day by collaborating within a team-focused setting to address inquiries related to products and services—covering everything from pricing to delivery.

Your Goals and Expectations:

• Answer and resolve customer questions with agility and precision, via any communication means.
• Navigate order placements, follow-ups, and product returns effectively with adherence to policy.
• Solve complex issues by liaising inter-departmentally with sales and operations teams.
• Engage with learning resources to boost your product understanding continually.
• Keep customer relations thriving through impeccable service and attention.
• Boost sales through intentional promotion of offers and additional services.
• Ensure your actions acclaim our company values and standards in all scenarios.

Here's What You Bring:

• At least 1 year of client service experience, preferably in sales.
• Tech-savvy with a strong grasp of core computing skills and JDE knowledge.
• Experienced in managing multiple tasks under pressure with efficacy.
• Capability with fundamental arithmetic, measurements, and projections.

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