I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Job Summary: We are seeking a friendly, tech-savvy, and customer-focused Online Chat Representative to join our support team. In this role, you will engage with customers via live chat, email, and messaging platforms to provide prompt and accurate assistance. Your...
...clients and represent S&ME at industry events and professional organizations. What We're Looking For: A Bachelor's degree in Geology or related field A minimum of 10 years of relevant experience Experience in nuclear and/or waste management markets, a plus...
...organization. Responsibilities: Financial Analysis & Reporting Entering data and customizing to their system (utilize MS Excel, Power Bi and/or SQL) Prepare financial reports and perform analysis for a range of reporting modules. Evaluate and monitor...
We're seeking a skilled and versatile Construction Assistant to join our team for commercial construction and office remodeling projects. The ideal candidate will have a basic understanding of construction and remodeling work and be comfortable with tasks that require...
...Location: Oakdale Ct, Oakdale, Blackwood NP12, UK Employment Type: Employment Type: Permanent Company Description General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to...