Job Description

Job Description

Job Description

ITS Help Desk Technician, you will be supporting Alivia Health, LLC- Pharmacy Chain Operations by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. The ITS Help Desk Technician is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. The primary responsibilities for Field Service include providing great customer service while installing, diagnosing, and solving retail equipment failures within service level agreements at Alivia Health locations. The equipment includes POS (point of sale), registers, thermal printers, laser printers, scanners, servers, PCs, phone systems, RF, networking, pharmacy, and other related computer peripherals. This position involves driving between Alivia Health locations in the Puerto Rico geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.

Minimun Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 3 years of previous hands-on technical knowledge and experience (preferred)
• 3+ years of experience working in an end-user desktop support role or computer operations environment (preferred)
• 3+ years’ experience working in an end-user desktop support role or computer operations environment (preferred)

***Equal Opportunity Employer F/M/V/D***

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