Job Description

Tier 1 Help Desk Support

Location : Plano, TX

Job Type : Special Project

Open Positions : 2

Company Overview :

We are a dynamic travel company based in Plano, TX, seeking two experienced Tier 1 Help Desk Support candidates for a special project while they migrate from Windows 10 to Windows 11. The project is critical to the operation, and we need 2 candidates to start immediately. Candidates should have experience in the process of setting up and resetting Windows computers to a standard configuration

Job Summary :

As a Tier 1 Help Desk Support team member, you will be the first point of contact for our employees and clients, assisting them with technical issues, resolving IT-related problems, and providing general support for software and hardware systems. You'll work closely with the internal IT team to escalate issues as needed and ensure the smooth operation of day-to-day activities for our growing team.

Key Responsibilities :

• Imaging - Creating a standardized operating system (Windows) installation, often bundled with required drivers, applications, and security settings. IT teams build a "golden image" and then deploy it to multiple computers so all systems are consistent and ready for use.
• Re-imaging - Wiping and reinstalling a computer back to that standard image when needed. This is common when a machine is being repurposed for a new user, repaired after a major issue, or refreshed for performance/security reasons.
• Use imaging tools (like Microsoft MDT, SCCM, Acronis, Ghost, etc.).
• Deploy Windows across multiple PCs efficiently.
• Troubleshoot driver/software compatibility issues in the imaging process.
• Reinstall and configure user machines when necessary.

Required Qualifications :

• Previous experience in a Tier 1 Help Desk or technical support role (preferably in a corporate environment).
• Familiarity with common operating systems (Windows, macOS) and office software (Microsoft Office, email platforms, etc.).
• Strong problem-solving skills and ability to handle multiple tasks.
• Excellent communication skills (written and verbal), with a focus on customer service.
• Ability to work in a fast-paced environment and manage time efficiently.
• Strong attention to detail and organizational skills.
• Must be available to start immediately.

Preferred Qualifications :

• Experience in the travel or hospitality industry is a plus.
• Basic knowledge of network troubleshooting and VPN technologies.
• Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk, etc.).

Work Environment :

• Office-based role in Plano, TX.

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Job Tags

Work at office, Immediate start,

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