Job Description

We are seeking a skilled and customer-oriented IT Network Support Specialist to join our team in Washington, USA.

This role involves providing network management, infrastructure support, and front-line IT assistance in a corporate environment.

The ideal candidate will have experience in network administration, server management, and cloud technologies, along with excellent communication skills to support end-users effectively.

Key Responsibilities:

• Manage and support network infrastructure, ensuring optimal performance and security.

• Troubleshoot network issues, utilizing tools for diagnosing and resolving connectivity problems.

• Administer network protocols such as TCP/IP, DNS, and DHCP.

• Support server management, including Windows Server and Linux environments.

• Maintain and monitor cloud-based services, particularly within Microsoft Azure.

• Utilize virtualization technologies such as VMware and Hyper-V to manage virtual infrastructure.

• Provide first-line IT support and address technical queries from employees.

• Assist with front desk IT duties, including onboarding new employees and setting up IT equipment.

• Document and track IT issues, solutions, and system updates for future reference.

• Collaborate with other IT professionals to enhance system efficiency and security.

Required Qualifications & Skills:

Technical Skills:

• Proficiency in network management and infrastructure support.

• Experience with network protocols (e.g., TCP/IP, DNS, DHCP).

• Familiarity with network troubleshooting tools.

• Knowledge of server management (Windows Server, Linux).

• Experience with cloud platforms, particularly Azure.

• Understanding of virtualization technologies (e.g., VMware, Hyper-V).

Customer Service Skills:

• Strong communication skills to interact effectively with employees.

• Experience in a front desk or customer-facing IT support role.

Relevant Experience:

• Previous experience in IT support or network administration.

• Experience working in a corporate environment, particularly handling front desk IT duties.

Certifications (Preferred but Not Required):

• CompTIA Network+

• CCNA (Cisco Certified Network Associate)

• Other relevant networking/infrastructure certifications

If you are passionate about IT support and network management, we encourage you to apply and be a part of our growing team!

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