Job Description
About Clicrite:
Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future.
Why Join Us:
Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative.
Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth.
Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement.
The Role:
As an L2 MSP Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.
Responsibilities:
Monitor service tickets and respond promptly and appropriately.
Offer remote and on-site support to clients, as needed.
Provide server and network maintenance and support to clients.
Identify, research, and resolve technical problems reported by clients.
Communicate with customers as necessary to gather information and provide updates.
Document all communication and steps taken in the service ticket for future reference.
Key Qualifications:
MSP Experience: Minimum one year of L2 experience within an MSP
Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles
Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly.
Preferred Skills:
Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable.
Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms.
HR Information
Full-time, permanent position
Schedule: Monday to Friday, 9 AM to 6 PM Eastern
$70-$80k, negotiable depending on experience
In-office position in Linden, NJ
Powered by JazzHR
eKyXIZXgdW
...Operations Job Level: Individual Contributor Business Unit: Electric Operations Work Type: Onsite Job Location: San Jose;... ...May drive equipment from one job site to another. May drive a company vehicle to pick up tools or other equipment away from the job site...
...decade of experience in helping adolescents and young adults address the mental health and co-occurring substance use challenges that are holding them back. As a Residential Clinical Assistant here with Paradigm Treatment Centers, you will be presented with the unique...
...The New Yorker is a multi-platform media enterprise, spanning print, digital, audio, video, and live events. Founded in 1925, The New Yorker is considered by many to be the most influential magazine in the world, renowned for its in-depth reporting, political and cultural...
Pay: $25.00 - $30.00 per hour Job description: About Us Yellow Door Vacation Rentals is a boutique style vacation rental company committed to providing high quality accommodations to guests visiting the Chattanooga area. We also offer a wide array of property...
Job Description Job Description About Us: We are the Courtyard by Marriott located in High Point NC Responsibilities: As a Houseperson, you would be responsible for cleaning our property's common areas in accordance with company and public health standards. Specifically...