Remote Level 1 Hosting Technical Support Agent Job at LevelUp, Remote

aGk0VlRWRktxbjAwcG90SCtHblRISThFVUE9PQ==
  • LevelUp
  • Remote

Job Description

Company Overview LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.
Position Overview As a Level 1 Hosting Technical Support Agent you will be providing support to web hosting customers via live chat & ticket-based support. In many cases you will be the customer’s first point of contact with the company and will be responsible for not only solving their problems but making them feel supported and advocated for.

Key Responsibilities

  • Deliver world-class technical support to web hosting customers via live chat & ticket-based support
  • Troubleshoot customer issues and solve their problems
  • Demonstrate a keen appetite for continuous learning, improving your technical & product knowledge to better assist customers

Qualifications

  • 1-2 years of experience working in a web hosting technical support position
  • Ability to troubleshoot basic WordPress issues
  • Experience using file management systems (e.g. FTP, CPanel) to manage website content
  • Basic knowledge of response status codes (e.g. 500, 404, 403)
  • Experience checking and updating DNS & SSL
  • Knowledge of the Linux Command Line
  • Experience supporting customers via live chat & ticket-based support
  • Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).

Skills and Competencies

  • Excellent interpersonal communication skills with a positive, can-do attitude
  • A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates
  • Passionate about web technology and eager to learn more on the subject
  • Ability to multitask, being able to handle 2 chats concurrently
  • Prioritizes quick and accurate response times
  • Genuinely cares about helping customers, listens to what they say and advocates for them

Schedule

  • Full-time, 40-hours per week, 8-hour shifts
  • Schedule – multiple positions available – night shift, mid shift, day shift.

Benefits

  • Work from home / fully remote position
  • HMO
  • 5 weeks training at full pay
  • Equipment provided

Jobicy JobID: 132359

Job Tags

Remote job, Full time, Shift work, Night shift, Day shift,

Similar Jobs

GKY Dental Arts Inc.

Model - Removables Job at GKY Dental Arts Inc.

 ...dental practices have their needs met through creating and perfecting these products and providing these services. We are seeking a Model Technician to work in our Removables/Dentures department. While Model work is the primary duty, we also would like to ideal... 

Sodexo

Biomedical Equipment Technician 3 Job at Sodexo

 ...criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: ~ Medical, Dental, Vision Care and Wellness Programs ~401(k) Plan with Matching Contributions ~ Paid Time Off and Company Holidays ~... 

Bestica

HI CNA - Leahi Hospital Job at Bestica

Shift: Days 6:45am-3:30pm Eves 2:45 pm - 11:30 pm Specialty Type: Nursing Sub Specialties: CNA LTC General Certifications: General Certifications(BLS/BCLS) Please CLICK HERE to view details.

Elite

Utilization Review Nurse (Injured Workers) Job at Elite

 ...Job Description Job Description Utilization Review Nurse (LVN, LPN, RN Compact licenses are accepted for this position) Location - Remote "Work from Home" but must live in the state of Florida or Texas Job Purpose: Review Workers Compensation requests submitted... 

Kelly Services

Electronic Assemblers/Production - Entry Level Job at Kelly Services

 ...service industry position to a manufacturing career, or if you are already an assembler, move to a indoor manufacturing environment that is climate controlled. Work for an established electronic chip and wafer fabrication companyJob Specifications:Job Type: Full-Time...