Overview Responsible for providing first level support to the user community including trouble shooting and the resolution of production issues for SAP. Responsible for leading various projects and providing end user training. SAP modules supported include FI/CO with some MM interaction. Troubleshooting may include ABAP – Program analysis but not development and daily system monitoring such as inbound IDoc, Autosys, and batch monitoring. Creating and maintaining reports through SAP and Business Warehouse instances. Position may require ICS compliance activities as applicable. Responsibilities Ongoing user support – address user issues and troubleshoot production problems, provide training and transaction assistance as required. Work with shared services support to escalate system issues and communicate status to impacted parties. Data monitoring – review system for posting errors (IDOC errors), and system and transaction failures. Month-end close activities – address user issues, open and close accounting periods as needed, and ensure timely running of allocations. User training – provide guidance to individual users and conduct formal training sessions as required. Qualifications Bachelor's Degree in Finance, Accounting, or MIS with SAP concentration (required). SAP certifications a plus. 0-3 years of experience; entry-level SAP Support, eager to learn IT Operations and provide support for repetitive tasks. Employment Details Base pay range: $30.00/hr - $40.00/hr Location: Farmington Hills, MI (as referenced in the announcement) Job function: Information Technology Industry: IT System Training and Support #J-18808-Ljbffr Brightwing
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