Job Description

Sr Desktop Engineer
Dallas, TX: 3 days onsite, 2 days work from home (WFH)

Summary
This is a Senior Desktop Engineer role that will drive imaging for 400+ applications across PCs and Macs using MECM, SCCM, M365 and Intune in primarily a Windows environment.

This person will also be leading the upgrade from Windows 10 to Windows 11, that is coming soon in 2025.

This role will have a focus around Intune, so candidates must have a solid grasp of Intune.

What you'll be doing

1. Be a thought leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes
2. Design and implement unified endpoint management solutions for Windows, Macs, mobile devices and VDI solutions (Windows 365 Cloud PC and Azure Virtual Desktop)
3. Utilize Tanium, Intune, Autopilot, and JAMF
4. Manage desktop policies and configurations through Active Directory, Group Policy (GPO), Azure Active Directory, and M365 (Intune)
5. Apply modern configuration management practices to endpoint management
6. Create and manage the desktop operating system build process (MDT, Autopilot)
7. Package software applications for automated deployments using various methods
8. Manage the M365 environment for managing and deploying software
9. Work with Security teams on compliance metrics and standards of endpoints
10. Proactively monitor and measure endpoint performance to detect trends and catch problems before users are impacted
11. Provide 3rd level endpoint support
12. Collect, report on endpoint metrics, and build dashboards to display information
13. Automate processes using Powershell
14. Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
15. Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
16. Maintain "SOE's (Start Of Employment) and "EOE's (End Of Employment) of user accounts/endpoints

Skills we're seeking

1. 5+ years of experience with Desktop Engineering
2. Strong experience with desktop imaging
3. Must have experience with MECM and SCCM
4. Must have strong Intune experience
5. Must have M365 experience
6. Must have experience with Windows 10; Windows 11 experience is even better

Nice to haves

1. Azure experience, specifically Azure Alerts and Monitoring
2. Experience with Windows Autopilot, Microsoft Graph or Endpoint Analytics
3. Mobile device management and iPhone experience
4. Encryption (i.e. BitLocker) and VPN client experience

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Job Tags

Work from home,

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