Sr Helpdesk Specialist Job at Noblesoft Solutions, Baltimore, MD

Z1NFVFJGVktvM3cxb28xSS8ydlVIWWNIVlE9PQ==
  • Noblesoft Solutions
  • Baltimore, MD

Job Description

Job Description

Note: The candidate must be flexible to work overtime as needed, including weekends,

holidays, and off-hours.

  • Utilize knowledge and technical expertise of computer systems and general network and infrastructure administration skills to perform hardware configuration management, system testing, software upgrades, troubleshooting, and provide quality end-user support.
  • Utilize ticketing systems to answer user questions, solve desktop/laptop and computing issues, if necessary, direct support calls to the appropriate technical team member for resolution.
  • Provide telephone and online remote software/computer troubleshooting support for local and offsite users to resolve network, computer, and software issues.
  • Provide desk-side assistance, including troubleshooting and replacing desktop and peripheral equipment.
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Ensure all tickets worked to include clear documentation of the problem, solution, end-user identity, completion time, end-user satisfaction, and other technical metrics.
  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary.
  • Provide assistance in maintaining inventory control and location records of State-owned IT equipment, software and disposal of property as required.
  • Collect statistics on hardware, software, system problems, security incidents, maintenance service calls, and user base.
  • Provide daily and weekly status reports of ongoing efforts.
  • Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Job Tags

Local area, Flexible hours,

Similar Jobs

Kemper

Principal Data Scientist Job at Kemper

 ...discipline within the data science team.Leads training sessions on statistical modeling, machine...  ...work diligently to maintain a workplace free from discrimination. Kemper is focused on...  ...Kemper will not be obligated to pay a placement fee.Kemper will never request personal... 

Guardrail Enterprises Inc

Equipment Operator/Truck Driver Job at Guardrail Enterprises Inc

 ...hard-working, dependable individual with a driver's license. CDL preferred but not required...  ...Position will include driving trucks to work sites, operating skidloaders, tractors...  ...Requirements: Driver's license and knowledge of local Sioux Falls area. Must be able to pass... 

Sodexo

Cook II Job at Sodexo

 ...Job Description Cook II Location: RENSSELAER POLYTECHNIC INSTITUTE - 76929001 Workdays/shifts : Afternoon/evenings - varying...  ...students, should apply for open student worker positions at the school they attend. You can search student worker jobs here (... 

Job Hopper

Join Our Team as a Professional Siding Installer - On-the-Job Training Provided! Job at Job Hopper

Join Our Team as a Professional Siding Installer - On-the-Job Training Provided!$18/hrFind this Vernal job on Job HopperLooking to hire full-time employees eager to learn the ropes of siding installation.We offer comprehensive on-the-job training so you can earn while... 

MMC Group LP

REMOTE Call Center Representative $18.50/hr- Maryland ONLY!!! Job at MMC Group LP

 ...Job Description Job Description Remote (Work From Home) Customer Service Representatives Needed in Maryland Start Date - October 8th! Are you ready to make a difference from the comfort of your own home? We're seeking dedicated and enthusiastic Work from Home...