Job Title: Visitor Relations Spec B
Location- Mukilteo, WA (Onsite)
Duration: 6 months, Contract with possible extension
Shifts: 1st shift 8:00 am – 6:00 pm
33-40 hours/week Thursday-Monday
Payrate: $28.00/hr. on W2
Job Description: *This is a tour guide position*
Required Qualifications:
• 1 or more years' related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift
Preferred Qualifications:
• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Any experience with Boeing and/or Boeing Future of Flight
• Education/experience typically acquired through basic education (e.g., High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate+2 years' related work, Bachelor, etc.).
Ability to Perform the Following Requirements:
• Current required schedule: Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements:
• Successful training completion is a contingency of employment.
• Engages customers proactively. Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with public, groups and event guests as requested.
• Proactively addresses and/or reports safety issues or concerns.
• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Boeing and Boeing Brand Experience policies and procedures.
• Is always gracious and hospitable. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
• Proficient with ticketing system and functions, and other locations as trained and assigned.
Dress Code:
• Business casual appearance standards
• Footwear must meet factory safety requirements
Education / Experience:
Education/experience typically acquired through basic education (e.g., High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate).
Best Regards,
Santhrupthi B M
Assistant Manager – Team Talent Acquisition
ALTEN Calsoft Labs
D : (408) 755-3099
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