Job Description

Job Description

Job Description

Job title : Coordinator, Group Tour and Customer Visits - Events Planning

Client : Heavy Machine Manufacturing Company

Duration : 4 months and 8 days.

Location : Waterloo, IA 50704

Shift : 1st shift 7:30 am and 4 pm Monday through Friday

Description:

Ensures that excellent customer service is given to visitors and customers interested in learning about Client the company and the equipment it produces resulting in the best possible Client experience.

Duties:

• Coordinates and plans all factory tours.
• Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.
• Compiles data necessary to prepare files or create standard and special reports using defined formats.
• Performs office administrative duties including correspondence, invoicing, filing, bill payment, and reporting.
• Acts as the Company representative during factory tours and events.
• Trains tour guides on tour routes and appropriate information to provide guests.
• This position may require driving.

Job Overview:
Client seeks an engaging, knowledgeable, and enthusiastic Tour Guide to provide exceptional tours at various Client Waterloo facilities. The ideal candidate will have a passion for sharing knowledge, a strong ability to engage with diverse audiences, and a keen interest in the history and future of agricultural technologies.

Key Responsibilities:
Conduct guided tours for visitors, including customers, stakeholders, and the public, ensuring informative and engaging experiences.
Provide detailed explanations of the facilities' operations and history.
Answer visitor questions accurately and professionally.
Maintain up-to-date knowledge of Client products, history, and contributions to the industry.
Represent Client brand and values accurately and professionally at all times.

Qualifications:
Excellent communication and presentation skills.
Proven experience in a public speaking role or as a tour guide is preferred.
Ability to interact positively with a wide range of individuals.
Passionate about history, technology, and education.
Capable of walking and standing for extended periods.
Multilingual skills are a plus.

Additional Information:
Candidates will need metatarsals for the first day. Business casual dress code.
No travel is associated with this position.
Candidates may drive a Client-owned Gator after successfully completing training.
Visa sponsorship is not available, now or in the near future, for this position.
Interviews will take place onsite or through MS Teams. The position will start onsite on the first day.
This position is set-up based on the fiscal year and will be extended every year.

#ZR

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

Company Description

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

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