Job Description

*Not accepting out-of-state candidates at this time*

The Business Analyst is a liaison between business stakeholders, IT, and operations to analyze business needs, document requirements, and support system enhancements. This role is responsible for gathering and refining business requirements, coordinating development efforts, testing solutions, and ensuring successful implementation. The Business Analyst works closely with technology teams to improve integrations across systems, including Salesforce and SAP ECC, and helps drive process efficiency through automation and best practices.

Responsibilities:

• Collaborate with business users and technology teams to gather, document, and refine requirements for system updates and enhancements.
• Facilitate communication between business units and IT to manage expectations and ensure successful delivery of solutions.
• Oversee and execute user acceptance testing (UAT) to validate system functionality and ensure alignment with business needs.
• Support system integrations and enhancements, working cross-functionally to improve processes and maintain data accuracy.
• Analyze and resolve complex system issues by partnering with IT teams and business stakeholders.
• Conduct research on industry trends, emerging technologies, and best practices to improve business operations.
• Develop and maintain project documentation, including requirements, testing plans, and technical specifications.
• Provide troubleshooting support for system-related issues and recommend process improvements.
• Assist with project management activities, including gathering approvals, conducting readiness assessments, and managing implementation tasks.

Qualifications:

• Bachelor's degree in business, technology, or a related field, or equivalent experience.
• Experience gathering, analyzing, and documenting business and system requirements.
• Proficiency in Salesforce and SAP ECC or related CRM/ERP systems.
• Strong understanding of software development methodologies (SDLC, Agile, Waterfall, etc.).
• Ability to create and execute SQL queries for data validation and troubleshooting.
• Excellent communication skills, with the ability to translate business needs into technical requirements.
• Strong analytical and problem-solving abilities with attention to detail.
• Experience coordinating testing efforts, including defining acceptance criteria and executing test cases.
• Ability to manage multiple tasks, prioritize workload, and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel and Word.

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