Job Description

• Lead and manage the post-sales deployments for global accounts. Ensure they meet their project deadlines and success criteria to achieve desired outcomes and maximize value with Logitech solutions.
• Regularly engage in cadence meetings, including monthly strategic reviews and weekly operations discussions, to maintain alignment and address customer needs.
• Follow up on services trials, ensuring Essential and Select Trials for small rooms and schedulers are effectively deployed.
• Deliver team-driven content, including strategic business reviews, onsite or virtual meetings, and separate NDA/NPI showcases.
• Assist with account planning and collaborate with Global Account Managers to develop a unified team strategy for each account.
• Advocate for customers by addressing escalations, coordinating internal communications, and representing the "voice of the customer."
• Share updates on "What's new at Logitech?" as a business partner, including sustainability efforts, product market recognition, CAT/LAB developments, and upcoming events such as Logi Work, ISE, and MSFT Ignite.
• Coordinate services renewals and support deployment with services to ensure customer satisfaction and success.
• Maintain a trusted advisor role for customer escalations and provide a white-glove approach to ensure exceptional service.

• Service renewals
• Account revenue growth and portfolio expansion
• Customer satisfaction metrics

• Minimum of 7+ years of experience in customer success, technical account management, or a related role in a dynamic technology environment.
• Highly organized and process-focused.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams and solve complex customer issues.
• Strong communication skills-written and verbal-with an understanding of situational best practices. Able to communicate with all levels of the organization, including C-Level executives.
• Excellent presentation skills.
• Ability to build effective work relationships with various levels and departments of both internal Logitech resources and customer resources, influence behavior, and manage change to achieve successful outcomes.
• Demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations.
• An understanding of product life cycles and project management.
• Experience with channel purchasing models through distribution.
• Growth mindset.

• Videoconferencing experience.
• Technical Account Management experience.

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