Job Description

Job Description

About Lab Four

Lab Four’s mission is to become a key workforce development partner in three ways: By providing the best possible technology training to help businesses become more successful. By equipping individuals with the skills and credentials necessary to secure stable employment in high-demand industries. By partnering with other non-profit organizations to help our community fulfill its vast potential.

As our Office Support Specialist, you will play a vital role in keeping our operations running smoothly. You will help us stay organized, solve operational challenges, and support efficiency in a fast-paced, growing environment.

Responsibilities

Front Desk and Reception Duties

• Answer and route incoming calls, promptly relaying messages to staff.
• Welcome and assist visitors, test takers, and students.
• Manage student and visitor logs, mail distribution, and package handling.
• Promote Lab Four’s programs and services to prospective students and test takers.
• Ensure marketing materials are available, organized, and up to date.
• Maintain a tidy and professional reception area, classrooms, and break rooms.

Support Testing Center

• Proctor exams and provide support to test takers throughout the process.
• Maintain the testing calendar and coordinate staffing for testing periods.
• Train and oversee other proctors as needed.
• Address and document any incidents or escalations per testing policies.
• Manage site closures for holidays or inclement weather.
• Provide backup during peak testing times.
• Ensure proctors respond appropriately to requests for additional information from testing companies.
• Provide weekly reports to the Operations Manager.

Administrative & Operational Support

• Facilitate classroom rentals and coordinate logistics.
• Assist with student job placement verifications and documentation.
• Support class start processes, orientation, and student onboarding.
• Maintain key reports (Exam Voucher Report, Test Center Revenue Report, etc.).
• Update records and ensure compliance with documentation standards.
• Support special projects and internal initiatives, as assigned by management.

Additional Responsibilities

• Manage office and office supply inventory.
• Handle all purchases.
• Support job fairs and community events.
• Serve as Testing Center Coordinator.
• Perform other tasks as assigned.

Qualifications

• Administrative, office support, or customer service experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with the ability to maintain accurate records.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with technology.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to support occasional evening or weekend events (e.g., job fairs or community events).

Why Join Lab Four?

• Be part of an organization committed to workforce development and community growth.
• Work in a collaborative, supportive, and mission-driven environment.
• Gain opportunities for professional growth while helping individuals and businesses thrive.

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