The starting rate for this position is: $19.55/hr Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position. Position Summary: The Patient Experience Manager is responsible for leading and implementing the patient experience program at St. Joseph Healthcare. This position works closely with the VP of Patient Care Services, Director of Quality, and clinical leaders to ensure the consistent delivery of a mission-driven, patient-centered experience. The Manager will focus on rounding, patient feedback, and continuous improvement to enhance the patient experience across the organization The patient experience manager identifies organizational opportunities to provide positive experiences and orchestrates the implementation of the St Joseph’s Hospital Experience Model to ensure that everyone delivers a consistent , mission-inspired experience. Requirements Education - Four year college (Bachelor’s Degree) Preferred Experience: 3- 5 years Certification(s): Certification in Patient Experience within 2 years of hire Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. •Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. •Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality, while seeking creative innovation. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). Covenant Health (Tennessee)
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